Shipping Policy
Last updated: 16 September 2026
At arione.healthcare, we aim to process and dispatch all orders as quickly as possible. This Shipping Policy explains how we deliver orders placed through stoma-deodoriser.co.uk.
UK Delivery
We currently offer free delivery within the United Kingdom on orders placed through our website.
Orders are dispatched to the delivery address provided at checkout. Please ensure that your delivery details are accurate and complete, as we cannot be responsible for delays caused by incorrect or incomplete addresses.
Delivery Times
We aim to dispatch orders promptly after payment has been successfully received.
Estimated delivery times are:
Standard UK delivery: approximately 0–3 working days after dispatch.
Orders placed on weekends or UK public holidays will normally be processed on the next working day.
Please note that delivery times are estimates and are not guaranteed. Delays can occasionally occur due to postal services, adverse weather, public holidays, or other circumstances outside our control.
Order Processing
Orders are generally processed during normal working days, Monday to Saturday, excluding UK public holidays.
Once your order has been dispatched, you may receive a confirmation email containing relevant delivery information where tracking is available.
Delivery Address
We will deliver your order to the address supplied during checkout.
Please check your address carefully before completing your order. If you notice an error in your delivery address after placing your order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.
Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact us so that we can investigate the delivery.
Before contacting us, please check:
That the delivery address provided at checkout was correct.
Whether a delivery attempt was made.
Whether the parcel has been left in a safe place or with a neighbour, where applicable.
Whether you have received a delivery or tracking notification.
If your order appears to have been lost in transit, we will work with the relevant delivery service to investigate the issue.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible with details of the problem. Where appropriate, we may ask you to provide photographs of the damaged packaging or product to help us investigate the issue with the delivery service.
International Delivery
At present, our standard delivery service is for UK orders only. If you are outside the UK and would like to enquire about delivery, please contact us before placing an order.
Contact Us
If you have any questions about delivery or the status of your order, please contact us through the contact details provided on our website.
arione.healthcare
38 Godwit Close
Gosport
Hampshire
PO12 4JF
United Kingdom
Website: stoma-deodoriser.co.uk